A number of consumers in Bekasi, West Java assess motorcycle brands as Honda Vario products that fail or suspected defect production, followed by obscurity handling after-sales and the unavailability cadangnya tribe.
"As consumers Vario, I value this product failed because of production defects, and when manufacturers (Astra Honda Motor / AHM) to evaluate the product suspected of problems, were not clear and tribes cadangnya not available with enough," said the owner of Honda Vario B-6175-FJE , in the Tambun Bekasi, Sujatmiko, Sunday.
Sujatmiko buy Honda Vario with the engine number JF12E1011053 on 20 October 2006 in PT Kusuma Motor, Bekasi Timur. This product is suspected of including in one of the problematic components namely "Anchor Pin / Nut" which, under certain circumstances can affect the function behind the wheel.
PT AHM reported themselves have found at least seven cases in April 2007 in East Java, Honda Vario Pin Anchor with problems, especially for products produced in January 2007.
However, this PT AHM expand coverage and reimbursement checks through the recall (the product to be checked, red) to 140 thousand Honda Vario which has been produced to this day as a form of responsibility to the customers.
According Sujatmiko, Honda in this case, have no standard procedures (standard operating procedure / SOP) in handling a clear reality for consumers, dealers who have proactive and invite owners Vario is not.
"I'm not including those invited by the dealer and come to their own dealers. How can this happen? This is a real threat for the owner Vario other programs that do not know and continue to use the recall motornya. If a fatal accident, who is responsible?" he said.
Runyamnya again, when have come in the dealership, the mekaniknya can not guarantee any improvement can be done because of lack of certainty of spare parts. This means new customers will be contacted by phone if the tribe cadangnya already available.
As a result, the promise of improvements to be delayed from the promised deadline. "Motorku have dealer since Wednesday (2 / 5), but until Saturday afternoon (5 / 5), also has not been treated," he said.
Parahnya again, after the transfer to the motor home Sujatmiko, Saturday night (5 / 5), the next day in the engine / rear wheel brake, pelumasnya leak. "I dare not wear for fear of what happened," said Sujatmiko.
Vario other owners, B-6277-KIY, virna, people Pekayon Pondok Indah, Jakarta, says the same thing. "Vario this product can be categorized as failed as evidenced by the time the authorized dealer only, race cadangnya not available," he said.
Virna confess, bicycle motornya had stayed at the dealer, PT Bumi Satria Kencana, Kalimalang, Bekasi, five days from Saturday (29 / 4) and finished on Thursday afternoon (3 / 5). In fact, previous mechanical promising finish in 2-3 days.
"The reason mekaniknya same ie, no spare parts available. How can a company of Honda, I can be like this?" tanya virna.
Common logic, plus virna, if Honda actually produces 100 units Vario, the spare parts prepared in the market (dealers, red) that at least some.
"This is why even less, what is actually there? But not one of, if consumers rate this product fails or disability, including production. If this happens, Honda should not hesitate to withdraw from the total marke
t," he said.In response to this, Corporate Communication PT AHM, Niratih Ngastreni oppugn assessment because Honda Vario designed and prepared with the optimal, including spare parts and complete the selling.
"SOP-dealer in its reference to this recall program is 1 hour per unit of Honda Vario, with the condition without a queue and spare parts available," said Niratih.
Concerning spare parts, specifically, to his side at this time has been set up 80 percent from 140 thousand units and is available in several references from the dealer total 150 shops across the country.
"So, in an area such as Jakarta, only a few dealers who were referred for the purposes of this recall," he said. However, he also admitted, considering the program is not regular then there is little delay in the supply of spare parts from the vendor. "This is our akui, but within two weeks ahead, our target (spare parts, red) is wrong," he said.
He also added, at this time until at least 100 thousand from 140 thousand Vario owner has to contact and be contacted for the purposes of checking the components behind the wheel brake.
By:Novie
